Trybooking – putting the spotlight on ticket sales
How many hours have your staff spent organising events, selling tickets, collecting cash, giving refunds, explaining the details of the events to parents, all during the school’s busiest periods? Trybooking is a service which does all the legwork for staff and can be used from parents’ evening to the Christmas concert – and some of the service is free. Here, managing director Joan Lind answers QA Education’s questions on how it works… Where did the idea for Trybooking come from? Trybooking was founded in Australia and was designed to solve the problem of too much paperwork, admin time and cash handling when putting on any size or type of school event. We were parents in Sydney who enjoyed the ease of booking online with Trybooking from any device and then immediately receiving emailed tickets. Be that for concerts, fundraising events, sports camps, parent teacher meetings etc. When we returned to the UK, we launched Trybooking in 2014 to schools and other community-based organisations – for example charities, choirs and amdram. What does Trybooking offer in terms of booking, tickets, notifications etc? Trybooking enables any type of event to be easily booked online with all details easily completed be that a simple concert with a chosen seat, or a parent-teacher meeting with individual time slots for each teacher, or open days, school trips, exam papers, courses and conferences. All booking confirmations are fulfilled with an automatic email and emailed tickets and booking confirmation which have both barcodes and QR Codes, so great for scanning if required. For example, a concert in a venue outside of the school. Additionally the school can set up various notifications so they get an email when a booking is made, or they can email all ticket buyers at any point to advise new information like a change of venue or start time. They can also set up an email that is sent at the same time as the automatic email, with tickets from them showing further details like a map. Do schools buy a one-off product or a subscription to your service? Neither, it is a simple pay-as-you-use approach. They can use us as regularly or irregularly as they wish. All clients open a complimentary account. We only get paid when the school is being paid for an event. All free events are free to manage via Trybooking. Details of our transparent and simple pricing approach are on our website. How many schools offer Trybooking? We work with hundreds of schools, colleges and universities as well as educational associations, across a mix of independent, state and grammar schools. Because we are not a software solution, but a cloud-based solution, we sit nicely alongside other software solutions in schools to enable much easier event management of bookings and ticketing. There are so many nuances to events be it registration forms for trips, dietary requirements for a fundraiser or time slots for parent-teacher meetings. And of course easy and quick payment means improved cashflow for the school. Is Trybooking suitable for primary as well as secondary? Yes it is, but we find most of our schools are secondary as primary schools don’t always see it as relevant, as they think they are too small. This is not the case, and those primary schools who use us find it incredibly valuable and saves staff time, as well as making it easier for parents. Primary schools mainly use Trybooking for parent-teacher meetings, fundraising events and concerts, especially the Christmas nativity, to manage numbers. So if they have a smaller hall, they can limit tickets per family or show it over two nights and parents book their preferred evening. What kind of feedback have you received from staff and parents? All positive! Before Trybooking, Holly from The Hollywood Studio of Performing Arts in Kirkby Lonsdale spent countless hours sorting registrations, collecting data, selling tickets and chasing payments and less time doing what she loves. She needed a solution that would work quietly in the background and enable her to focus on teaching. She came to Trybooking and found everything she was looking for and more. Holly said, “TryBooking has been the best experience for selling tickets that we have tried. It’s so simple to use and easy to operate.” They now have a new virtual staff member that works 24/7, collecting registration details and payments. The Haberdashers’ Aske’s School for Girls are currently hosting several events with us, including an open-air cinema in September, and other schools we work with include Kingston Grammar School and Cardinal Vaugham Memorial School Concert (Sunday Times State School of the Year). See trybooking.co.uk for details.
Project reveals new way to combat stress and anxiety in teachers
Schools and academies across the length and breadth of the country are full of staff battling stress and anxiety, leading one Trust to explore an innovative solution to the problem. Leigh Academies Trust in Dartford decided to look at ways to combat stress in school staff by using Cranial Electrotherapy Stimulation (CES) with the use of an Alpha-Stim Device. The Alpha-Stim is a portable cranial electrotherapy stimulation device that transmits tiny imperceptible microcurrents via ear-clips. It works by stimulating nerve cells in the brain stem, activating the pathways that generate increased levels of serotonin and endorphins. Its positive effects are also cumulative, suggesting that the Alpha-Stim may bring about a permanent positive change in our neurological make-up. The Alpha-Stim also encourages the production of alpha waves in the brain, which is a calming, soothing wave. The study was set up by deputy chief executive Neil Willis, HR director Richard Taylor, and educational psychologist Jo Buttle, who examined ways to improve staff well-being through the use of this device. The project involved using the Alpha-Stim portable electronic device to see if it reduced symptoms of anxiety, depression and sleep difficulties among staff. A total of 21 staff members used the device daily for between 20 and 60 minutes, over a four-week period. A number of pre and post measurements were taken to monitor changes in anxiety, depression, sleep and general welfare. Staff at the University of Greenwich kindly carried out the statistical analysis of the results. Richard Taylor, HR Director of Leigh Academies Trust said: “As a Trust, we recognise that at times the challenges that teachers face in both school and home can lead to the onset of mental health problems. Leigh Academies Trust believes that teacher wellbeing is one of the most important issues currently in education and, as a result, we have been exploring ways to help teachers maintain positive mental health. “In addition to mindfulness sessions and examining the workload challenge we have been trialling the use of cranial electrotherapy stimulation to help reduce the symptoms of depression and anxiety as well as help with sleep disorders. As part of the trial we administered, in partnership with our educational psychologists, several controlled trials to see if the impact would justify a wider rollout. “The results from these trials were extremely encouraging and we saw a positive impact on the quality of life scores for nearly all those using the device. In light of the results, we are now rolling the scheme out so that it is available to all staff in the Trust. Whilst this is not the sole solution to improve teacher wellbeing it is a fantastic tool to help staff maintain positive mental health.” Jo Buttle, educational psychologist added: “It has been great to work with the Trust in supporting staff well-being. The Trust’s dynamic and forward thinking approach enabled us to adopt a creative strategy in helping reduce the symptoms of anxiety, depression and sleep difficulties amongst staff. The results are excellent and suggest this is something schools and academies should consider as part of their staff support strategy.” To determine whether the system was having a positive influence, the staff completed four scales: The Quality of Life Enjoyment and Satisfaction Questionnaire-Short Form (Q-LES-Q-SF); Bourion-Bédès et al., 2015 The Pittsburgh Sleep Quality Index (PSQI); Buysse, 1989 Beck’s Depression Inventory (BDI); Beck et al., 1961 Beck’s Anxiety Inventory (BAI); Beck & Steer, 1993 Using Q-LES-Q-SF scores, where higher scores on the scale indicate greater satisfaction, the mean scores improved from 3.3 to 3.7; a statistically significant difference in the positive direction. Using PSQI scores, where higher scores indicate worse sleep quality, following the treatment, mean scores had decreased from 1.28 to 0.76. This difference was statistically significant in the positive direction, which means that participants had better post-treatment sleep quality. Scores on the BDI tended to also display a better quality of life in terms of improved sleeping patterns and improved appetite. There are four sub-scales on the BAI scale. In terms of neurophysiological symptoms, mean scores of 0.43 pre-treatment and 0.34 post-treatment were not significantly different; however, subjective feelings of anxiety significantly changed between pre-treatment, 1.05, and post-treatment, 0.55. In addition, panic feelings significantly reduced from a pre-treatment mean of 0.46, to post-treatment mean of 0.25, whilst autonomic symptoms significantly reduced from a mean pre-treatment score of 0.94, to 0.52 post-treatment. The Alpha-Stim has numerous clinical studies behind it and after a 120 patient NHS trial that started in September last year is now being used by IAPT services to help treat patients with anxiety disorders. It retails for £549 or is available on a buy-to-rent scheme from £51 a month. For more information please visit www.alpha-stim.co.uk or call 01487 208041. Schools and academies interested in running a trial or wishing to find out more about supporting staff using the Alpha-Stim please visit www.iepskent.co.uk or call 01732 770031
How can schools improve their recruitment and retention of teachers?
It is common knowledge for everyone with an interest in education that primary and secondary schools across the UK are finding it more and more difficult to attract and retain teaching staff. The route of the problem is evident: numbers of pupils in schools are increasing year on year whilst the DfE’s targets for recruitment of new teachers are not being met. In addition to this, last year alone 42, 000 teachers left the profession and the pull of sunshine and tax free earnings culminated in 18,000 teachers leaving for schools abroad. It is not surprising that adverts for teacher vacancies are not yielding the same success as they were 5 years ago. So how can schools improve their recruitment and retention of teachers? Key Skills Education is an inner London based education recruitment agency providing teachers and support staff for schools and education centres across London and the Home Counties specifically for long term and permanent positions. The success of Key Skills has been achieved by understanding the problems faced by schools in recruiting high-calibre teachers and improving retention of the teachers once they are in post. Search and Selection Process – Advertising can still be an effective way of attracting teachers for any specific teaching role, we here at Key Skills Education advertise for teachers and support staff all year round – if there are good teachers actively looking for work then we want to know about them! However, with the current teacher shortage this however is no longer a sufficient way of finding quality teachers within restricted timescales. We have pioneered innovative search techniques that enable us to tap into passive teachers, who may not be actively looking for a new post immediately but will be at some point in the future. We continually invest heavily to attract the highest quality teaching staff, focusing on keeping in contact throughout the year, listening to their career motivations and understanding when they might be looking to progress their career. Through our extensive network we are able to reach high-calibre teachers and support staff looking for positions in London and the Home Counties that are not available to our competitors. It follows that many of our staff work exclusively with us and have done for some time – schools that work with Key Skills Education as their education recruitment agency will have access to this exclusive network of teachers and considerably improve the schools chances of finding good to outstanding teaching staff for any given vacancy. Retention of Teachers – Recruiting the right personality for your school plays a significant part in creating an ethos for success and ensuring a harmonious working environment, which in turn improves staff turnover. Having a successful strategy for retaining teachers starts at the recruitment stage – this is where schools can benefit from using recruitment experts. All our consultants here at Key Skills have completed or are working towards specific qualifications in recruitment to ensure highest quality of practice. Interviewing teachers is an integral part of a recruitment consultant’s day-to-day responsibilities. We have therefore made it paramount that our consultants are highly trained interviewers, experts in uncovering the right character attributes that will ensure they are a good match for schools we are working with. We are not just looking for teachers with a consistent work history, we are also looking to uncover classroom practitioners who have the right character attributes to fit into the unique personality of the schools we are working with and have the drive and enthusiasm to compliment the ambitions at the school. Our proficient team of consultants aspire to meet all the schools that we work with so as to accurately understand the kind of individual that will be a success at the school. Once teachers are in post, schools benefit from our continuous dialogue throughout the academic year which allows us to resolve any minor issues before they escalate. If you would like to learn more about Key Skills Education and the services we provide, please check out our website at www.keyskillseducation.co.uk.