Headteacher Magazine, guide to services and products for UK Schools
Busy schools, colleges and universities simply can’t afford to close indefinitely due to issues with drainage, but if proper care and maintenance isn’t scheduled in, that is exactly what they may be forced to do! Drainage experts Metro Rod work with a vast number of education providers, both on a planned maintenance and also reactive basis, ensuring schools and colleges across the nation can carry on providing the great service they do, with minimal interruption.
For John Pardoe, from Metro Rod Mersey, working with schools and colleges is a weekly, if not daily occurrence!
“We provide Planned Preventative Maintenance (PPM) to many of our local education providers, because it helps them ensure against any unforeseen drainage issues. It also means we can arrange visits to fall within school holidays to make sure that minimal disruption is caused!”
“Our PPM usually encompasses emptying gullies and slot drains, checking and jetting surface and foul water lines if necessary, and clearing downpipes, gutters and grease traps. Maintenance work can also involve small bore pipework (sinks, urinals etc), downpipes and all internal and external drainage runs.” Comments John, who has been with the network for 12 years and has a wealth of experience in this field.
“Obviously some things can never be predicted, and so a lot of the work we do is on a reactive basis. We understand drainage issues don’t just occur 9am-5pm, Monday-Friday, which is why we have engineers available 24 hours a day, 365 days of the year. We also aim to be with our customers as soon as we can, usually within two to four hours after the call-out.
“We have developed a hugely loyal customer-base with many education providers, and I think it’s down to the overall level of service we provide. We are reliable, our engineers are professionally trained and each hold DBS checks – particularly important in an educational environment! Our reports are thorough and prompt, and we do whatever it takes to get the job done efficiently and effectively!” says John.
Eva Bird, Assistant Facilities Manager at Engie, who provide facilities management services to a growing nationwide portfolio of commercial and industrial customers, including the education sector, has been working with Metro Rod for many years now, and hugely values the service they deliver. “We use Metro Rod for planned maintenance on all our 17 schools across Liverpool and Knowsley, and they also complete on average, 120 reactive works a year on 9 of our Liverpool schools.
“We trust Metro Rod to get the job done quickly and that is why they receive so much work from us. The paperwork and communication is also second to none, and we know we can count on Metro Rod to ensure we comply with the very strict Service Level Agreements (SLA) on all our contracts.”
John concludes, “We get a great deal of satisfaction from our work with the Education sector and always try to go above and beyond our customer’s expectations, which is really valued by our clients.”
For a completely free of charge assessment of your drainage, simply call 0800 66 88 00 or visit www.metrorod.co.uk, and they’ll be happy to help!
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